Freacantly Asked Questions (FAQs)

A comunial area with all the campsite facilities are located

Have  a questions (FAQs)? We’ve got the answers. Explore our FAQs below for the information you need. We cover a variety of topics and aim to help you find what you are looking for quickly. If you need further assistance, don’t hesitate to reach out!

FAQ's

A camping hookup lead: This is a special cable designed for outdoor use and is typically 25 meters long. It has a plug on one end that fits into the campsite’s electrical hookup point and a socket on the other end for you to connect your appliances. More info 

Our hook ups are 10 amp: Keep in mind that 10 amps is a lower power supply compared to 16 amp hook-ups, so you’ll need to be mindful of your power usage to avoid overloading the system.

 
  • It’s enough to run basic appliances like lights, a small fridge, phone chargers, and a low wattage kettle   

 

For touring pitches, check in is from 1pm to 8pm.
For glamping accommodation, check in is from 3pm to 8pm.

Arriving earlier than your allocated time can delay important jobs we need to complete between guests  such as cleaning facilities, preparing rental tents, and checking pitches to ensure they meet our high standards. To keep everything running smoothly and ready for you, we kindly ask guests to arrive within the stated times.

If you need to arrive outside these hours, please contact us in advance so we can advise you on the best options.

The departure times are:

  • 11:00 AM: Glamping
  • 11:00 AM: Touring Pitches

Late departures are possible for a £5 fee, but you need to check the evening before you leave to see if it’s available.

Yes we do have a height barrier

So, to summarize for clarity:

  • Entrance Barrier: 2 meters high.
  • Oversized Vehicles (over 2m): Must call the campsite to have the barrier opened.

🏕️ FAQ: What do we need to bring for our Bell Tent stay?

Our Bell Tents are set up to give you a comfortable and cosy glamping experience, with plenty of essentials already provided. Here’s exactly what’s included and what you’ll need to bring with you.

  • A double bed with a fitted sheet
  • One double cover
  • A long bolster pillow
  • 2 single fold out chair beds (no bedding provided)
  • Low voltage kettle and mugs
  • Indoor table with 4 stools
  • Fire effect blow heater
  • Lamps with USB charging points
  • Outdoor lounge chairs
  • Wooden picnic bench with parasol
  • Fire pit

To make your stay comfortable, please bring:

  • Warm bedding (duvets, sleeping bags, extra blankets, and pillows)
  • Bedding for the fold out beds if they’ll be used
  • Towels
  • Cooking equipment (stove, pans, utensils, plates, cutlery, etc.)
  • Food and drinks
  • Warm clothing for cooler evenings
  • A torch or lantern for moving around after dark

Our Canvas Cottages are designed to give you a spacious and comfortable glamping experience, with plenty of practical features already set up for you. Here’s what’s included  and what you’ll need to bring.

  • 2 double bed sleeping compartments (no bedding provided)
  • Option to convert the indoor table into a drop down double bed
  • Low voltage kettle and mugs
  • Lighting with USB charging points
  • Fridge
  • Cane furniture in the attached awning area
  • Outside Wooden picnic bench with parasol
  • Fire pit

To ensure a warm and comfortable stay, please bring:

  • All bedding (duvets, sleeping bags, pillows, blankets)
  • Bedding for the drop down bed if you plan to use it
  • Towels
  • Cooking equipment (stove, pans, utensils, plates, cutlery, etc.)
  • Food and drinks
  • Warm clothing for cooler evenings
  • Outdoor seating if desired (none are provided outside just a picnic bench)
  • A torch or lantern for moving around after dark

If you cancel your booking no later than 7 days before the arrival date, the balance of your payment after deduction of your deposit will be refunded.  If less than 7 days notice is given to cancel or postpone your booking, no monies are refundable. 

Should you wish to change the dates of your booking, you may do so up to 2 weeks before your arrival to another later date within the same season.  This is subject to availability and will incur an admin fee of £10. We are unable to alter booking dates with less than 2 weeks notice and we cannot transfer your booking into a later season.  If you change your dates of arrival, this is classified as a postponed booking and any subsequent cancellation is not eligible for a refund.  

Absolutely  furry four legged friends are welcome at Springfield’s. We just ask that your pet stays on a lead while exploring the park and that you scoop the poop so everyone can enjoy their stay.

Not quite, we’re a small and cosy park, so we don’t have a dedicated dog walking zone. But your four legged explorer is more than welcome to wander around the campsite with you, and we’ve got doggy bins to make life easier.

For pups with extra energy to burn, there’s a lovely disused railway nearby and a great circular walk to enjoy, perfect for stretching legs (yours and theirs).

The nearest dog friendly pub is The White Heart Inn in Upper Tean Directions and The Dog and Partridge serving food. A little further is the Willows in Trentham also serving food serving food

Not directly from inside the park itself, we’re a small, tucked away spot but you won’t have to go far. Just a short stroll from the park entrance you’ll find the old disused railway line, a lovely, easy path to join.

From there, you can enjoy a gentle wander, head towards the nearby pubs, continue all the way to Cheadle, or take a longer circular route if you’re feeling energetic. It’s a great way to stretch your legs and explore the local area.

We completely understand that wet weather can be disappointing, but bookings are not weather dependent, so we’re not able to postpone or move a stay due to rain.

You can change the dates of your booking as long as it meets our standard amendment policy:

  • You may move your booking up to 2 weeks before arrival
  • New dates must be within the same season
  • Changes are subject to availability
  • A £10 admin fee applies
  • We cannot change dates with less than 2 weeks notice
  • Bookings cannot be moved into a later season
  • If you move your booking, it becomes a postponed booking, and any later cancellation is not eligible for a refund

No we do not have wifi available on the campsite. But we find that most networks have good coverage in this area please check here with post code ST10 4JL

Yes a pizza van normally visits on Friday evenings. Please note that during quieter periods he may not always be on site.

As tasty alternatives, we offer:

  • A communal BBQ area with pizza oven

  • Charcoal available to purchase from our campsite Reception

  • Domino’s delivery direct to the campsite if you prefer a takeaway

We use solar lighting, protecting our local wildlife habitats, champion a “Leave No Trace” mindset and support regional independent businesses. 

Visit our page about public transport how to get around without a car here

Campers can leave or borrow leftover food provisions (non perishable) and utensils in our dedicated cupboard to prevent waste

Yes we source our firewood locally to support nearby supliers

Our wildflower corridors between pitches support visiting hedgehogs. We have had nesting birds like robins and great tits and we have a dedicated bug area. 

Yes we have our onsite information hut with wildlife information

Yes we enforce strict quiet hours to respect our rural neighbours  and local wildlife.

We direct you to nearby independent shops, pubs, takeaways, and local attractions ensuring your spending directly supports the regional economy

Everything you need for a comfortable stay is right on our doorstep in the village of Upper Tean. Just a short walk or quick drive from Springfields Countryside Caravan and Camping, you’ll find a great selection of local services, including welcoming country pubs, a cozy café, local shops, a pharmacy, cash machine, and Jubilee Park. Whether you’re picking up daily essentials, grabbing a morning coffee, or unwinding with a drink, all the conveniences of the village are conveniently close by. Find out more here

Take a look at our Non-Electric Camping guild here

We do not have laundry facilities available directly on-site at Springfields.

However, if you need to wash or dry a load during your stay, there is a convenient 24/7 self service outdoor laundry facility located just a short drive away at the Premier Shop in Blythe Bridge. Directions

Yes you can absolutely bring your pets when staying at Springfields Countryside Caravan & Camping. We’re a genuinely pet friendly site, and over the years we’ve welcomed cats, budgies, parakeets, a tortoise, and even a lamb. If they’re part of your family, they’re welcome to enjoy the countryside with you.

Yes! However, please check with us via our contact form prior to booking to ensure we can accommodate your group size.

Please note the following guidelines for group bookings:

  • Availability: Group bookings are only accepted outside of school holidays and bank holidays. We strictly do not accept hen or stag parties.

  • Park Rules: As we are a family-oriented park, all group members must strictly adhere to our 10:30 PM quiet time.

  • Individual Reservations: Each guest must make their own separate booking using their own contact information.

  • Group Name: Choose a group name and ensure every member enters it into the “Special Requests” field during checkout so we can easily connect your reservations.